This Return and Refund Policy (“Policy”) outlines the conditions under which customers may return or request a refund for products purchased from dgsbasket.com. We aim to ensure customer satisfaction while maintaining fair and transparent business practices.
This Policy applies to all purchases made through dgsbasket.com including products purchased online via our website and mobile app.
At dgsbasket.com we are committed to providing quality products and ensuring that our customers are satisfied with their purchases. However, if for any reason you are not completely satisfied with your order, this policy outlines the procedures for returns, exchanges, and refunds.
Eligibility for Returns: To be eligible for a return or refund, the product must meet the following conditions: – The product must be unused, unworn, or unopened. The product must be in its original packaging. The return request must be submitted within the specified return window from the date of purchase, also have parcel opening ORIGINAL VIDEO without using any video editing tool. If you received damaged or wrong item or defected item then you are eligble to return.
Non-Eligible Products: Certain items may not be eligible for return or refund due to their nature. These include:- Perishable items (e.g., food, flowers, etc.). – Customized orpersonalized items. Products that are damaged or altered after delivery.
Proof of Purchase: You will need to provide proof of purchase (such as an order confirmation, receipt, or tracking number) when returning or requesting a refund for an item.
Returns Process: Initiating a Return: If you wish to return a product within one day after receiving the parcel, for any above mentioned reasons then u may contact us from below mentioned options:-
If your return request is approved, you will receive instructions on how to return the product.
Return Authorization: All returns require authorization from dgsbasket.com. Unauthorized returns may not be accepted. Once we receive your return request, we will send you a Return Merchandise Authorization (RMA) number and further instructions.
Return Shipping: You are responsible for the cost of return shipping unless the product is defective, damaged during shipping or if we made an error in fulfilling your order. Shipping costs for returns are non-refundable.
Condition of Returned Products: To qualify for a return, the product must be in its original condition, unused, and in the original packaging. If the product is returned in a damaged, worn, or altered condition, we reserve the right to refuse the return or issue only a partial refund.
Restocking Fees: In some cases, a restocking fee may apply to returned products, particularly if the item has been opened or used. This fee will be deducted from your refund. Restocking fees are typically 10-15% of the product’s purchase price.
Refunds Process: Refund Eligibility: Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. To be eligible for a refund, the following conditions must be met: –
The product must meet our return criteria. The return must be initiated within the applicable return window. The product must be in the original packaging, if applicable, and must not be used or altered.
Refund Methods: Refunds will be processed using the original payment method. If the original payment method is no longer available or was used through a third-party service, we may send u query for your banking details for transfer your refund amount.
Refund Processing Time: After we approve your return and process your refund, please allow 1-2 business days for the refund to appear on your account. Processing times may vary depending on the payment provider or financial institution.
Partial Refunds: In certain cases, we may issue a partial refund, such as when the product is not returned in its original condition, has been damaged, or is missing parts. Partial refunds will be calculated based on the condition of the product and the return policy’s guidelines.
Damaged or Defective Products: Receiving a Damaged Item: If you receive a product that is damaged or defective, please contact us immediately at:- Support Email support@dgsbasket.com For Business Inquiries admin@dgsbasket.com Phone Number +919815913735 Working Hours Monday – Saturday, 9:00 am to 8:00 pm
We may ask you to provide photos or other evidence of the damage for verification purposes.
Defective Product Returns: If your product is defective or damaged upon receipt, we will offer a full refund or a replacement at no additional cost to you. We will also cover the cost of return shipping for defective items.
Warranty Claims: If your product comes with a manufacturer’s warranty and is defective, you may be eligible for a repair, replacement, or refund under the terms of the warranty. Please refer to the manufacturer’s warranty policy for more information.
Non-Refundable Situations Non-Returnable Items: The following items cannot be returned or refunded under any circumstances: – Gift cards. – Digital products (e.g., downloadable software, eBooks, digitalsubscriptions). – Hygiene products (e.g., personal care items, cosmetics, etc.) once opened or used. – Products purchased during clearance sales.
Failure to Return Products: If a customer fails to return a product within the allowed return window or does not meet the return conditions outlined in this policy, a refund or exchange will not be issued.
International Returns and Refunds: International Orders: If you are an international customer, please note that returns and refunds are subject to the same policy guidelines, but additional shipping costs may apply. We recommend checking with your local customs authority for any applicable fees, taxes, or import duties that may apply to your order.
Currency and Refunds: International refunds will be issued in the currency of the original transaction. The exchange rate applied will be based on the date of the refund processing and may differ from the rate at the time of purchase.
Return Shipping Costs: Customers outside of India are responsible for the cost of return shipping unless the item is defective or damaged.
Refunds for Canceled Orders: Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. We will attempt to cancel the order before it is processed and shipped. If the cancellation is successful, you will receive a full refund.
Post-Shipment Cancellations: If your order has already been shipped, you may need to follow the standard return process for a refund once the item has been returned.
Customer Support: Contacting Customer Support: If you have any questions or concerns about your return or refund request, please contact our customer support team:- Support Email support@dgsbasket.com For Business Inquiries admin@dgsbasket.com Phone Number +919815913735 Working Hours Monday – Saturday, 9:00 am to 8:00 pm
Response Time: We aim to respond to all return and refund inquiries within 1-12 hours. If you do not receive a response within this timeframe, please follow up with us.
Policy Changes Right to Modify Policy: dgsbasket.com reserves the right to update or modify this Return and Refund Policy at any time. Changes will be posted on this page, and the updated policy will take effect immediately.
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