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dgsbasket.com is an innovative eCommerce platform that offers a wide range of high-quality products tailored to meet the needs of our customers. Our goal is to provide an exceptional online shopping experience with seamless navigation, secure payments, and prompt delivery. We are committed to offering excellent customer service and ensuring that every transaction is hassle-free. Whether you’re looking for Sanitary Napkin, Fancy Jewellery,Under Garments, Stationery, Bags, Cosmetics, Hair Accessories & many more, we prioritize quality, convenience, and customer satisfaction to make your shopping experience enjoyable and reliable. At dgsbasket.com we strive to bring the best to your doorstep, every time.
Shipping Philosophy: State your commitment to fast, reliable shipping and customer satisfaction.
Example: At dgsbasket.com we strive to ensure that all orders are processed and shipped in a timely and efficient manner. Whether you’re purchasing locally or internationally, our goal is to deliver your products safely and quickly.
General Shipping Information: We ship your products All Over India.
Example: Orders are processed within smae business days after the payment has been verified. Depending on your location, shipping times will vary.
Shipping Methods & Carriers:
Available Shipping Methods: such as standard, expedited, or express shipping.
Shipping Partners: We are join hands with well reputed courier companies.
Tracking Shipments: customers can track their shipments, and whether tracking information will be provided once the order has shipped.
Example: We partner with trusted couriers companies to ensure that your order arrives safely and on time. A tracking number will be sent to your email once your order has been dispatched.
Shipping Rates:
Free Shipping: Free Shipping on all orders above 1999/=
Standard Shipping Rates: Order below 1999 shipping charges 55 – 80/- applicable per 500gm (its vary from State to State).
Expedited Shipping Rates: For faster delivery within 1-3 day minimum Charges 100/-
Example: We offer free standard shipping for orders over 1999/=. Shipping rates are calculated at checkout based on your order’s weight and delivery address.
Order Processing
Order Confirmation: After an order is placed, you received an confirmation email.
Processing Time: Your order processing time (e.g., within 0-12 hours) and any factors that might delay it (holidays, Sunday, etc.).
Delays and Issues: Your order dealy only in case Strike, delivery companies holiday etc.
Example: After placing your order, you will receive an email confirmation. Orders typically ship within same business days, but please note that during peak seasons (festivals, holidays, sales), order processing may take some time.
Delivery Timeframes
Domestic Delivery Time: You may received yours parcels with 1-7 days within INDIA.
Shipping to Remote Areas: Address potential delivery delays to remote or hard-to-reach areas.
Example: Domestic orders typically arrive within 1-7 business days. International shipments may take up to 2-4 weeks depending on the destination.
Shipping Restrictions:
Shipping Limitations: We may not ship any flammable goods, perishable items, etc.
Customs and Import Taxes: If you ship place order from outside India, then customers may be responsible for any customs fees or taxes upon delivery.
Example: Customers outside of INDIA may be subject to customs fees or import duties, which are the responsibility of the buyer.
Lost, Stolen, or Damaged Items:
dgsbasket.com are responsible for ensuring that parcels are properly dispatched and tracked until they are delivered. If a parcel is lost in transit, the seller may initiate a claim with the courier and offer a replacement or refund, depending on the store’s policy.
Courier Responsibility: If a parcel is lost or delayed during shipping, it’s the responsibility of the courier service to investigate and compensate for the loss, especially if tracking information shows that the package was not delivered correctly.
Customer Responsibility: Once a parcel is marked as “delivered” by the courier, the responsibility typically shifts to the customer. If the parcel is lost after delivery (e.g., stolen from a doorstep), the customer may need to file a report with the Local Authorities.
Example: If your package has been marked as delivered but you have not received it, please contact the carrier directly. After receiving the parcel MAKE VIDEO during opening the Parcel. If your items are damaged during shipping, please reach out to our customer service team within same days after receiving the parcel for assistance.
Return and Refund Policy
Return Eligibility: You may eligible to return then parcel, if you received defected or damaged or wrong items.
Refund Process: Refund process start after receiving the original parcel with original packing along with video (while opening the parcel). For get Refund provide your banking details in which we direct transfer your order amount.
Return Shipping Costs: You may pay shipping charges once for return the parcel. Provide Slip in which Charges are shown when u return the Parcel. We refund the same with ur order amount.
Example: We offer a 1 day return window for defected or damaged or wrong items. Return shipping costs are the responsibility of the buyer if the item was defective or damaged or wrong.
Packaging: We prioritize sustainable practices, using recyclable or biodegradable packaging materials for all orders.
Order Modifications and Cancellations
Changing or Cancelling Orders: Customers can modify or cancel their orders after they’ve been placed.
Timeframe for Cancellations: Customers have to cancel an order before it is processed and shipped.
Example: Orders can be modified or canceled within half hours of Purchase. After this time, the order will be processed for shipping.
Contact Us:
Support Email : support@dgsbasket.com
Phone Number : +918699643070
Working Hours : Monday – Saturday, 9:00 am to 8:00 pm (UTC/GMT).
Headquarters:
(dgsbasket Drishti General Store)
# 416-B Street No 11 Old Bishan Nagar
Patiala, Punjab Pin Code- 147001
Conclusion:
At dgsbasket.com we are committed to providing exceptional customer service. Whether you need assistance with your order, have a question about a product, or just want to give us feedback, we are here for you. Reach out through any of the methods listed above, and we’ll ensure your inquiry is addressed promptly and professionally. We look forward to hearing from you and assisting you in any way we can.
Example: We value your trust in us and aim to provide the best shipping experience possible. If you have any further questions, don’t hesitate to contact our support team.
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